Return and Exchange Policy

Eligibility for Returns and Exchanges

• Items can be returned or exchanged within 7 days of delivery.
• Products must be in their original condition, in their original packaging & non smoked.

How to Initiate a Return or Exchange

• Contact us at “jdwolfcustompipes@gmail.com” to initiate a return or exchange.
• Provide your order number and a brief explanation of the reason for the return or exchange.
• We will provide you with detailed instructions and, if applicable, a return shipping label.

Return Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the return shipping costs.
• For all other returns, customers are responsible for the return shipping costs.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.

Exchanges

• If you need a different size, color, or item, we will process an exchange once the original item has been returned.
• Exchanges are subject to product availability.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at “jdwolfcustompipes@gmail.com”
• We will provide a replacement or a full refund, depending on your preference.

Contact Us  If you have any questions or concerns regarding our shipping, return, or exchange policies, please do not hesitate to contact us at “jdwolfcustompipes@gmail.com”

Thank you for shopping with us!