Terms and Condition
Ordering
Is the pipe I am purchasing the same as shown in the photos and videos?
Yes! You will receive exactly that pipe.
How can I pay?
-Payment is via PayPal
Do you sell other brands of pipes?
I am an individual pipemaker and sell only my brand. My pipes are new and unsmoked.
Missing package
If there is any doubt that your package was lost in transport, please contact us by email.
Prices
At all times we will display accurate prices for our products at www.jdwolfcustompipes.com for pipes that are available, but prices are subject to change without notice. Invoices and refunds are US currency through PayPal.
Customs and Duty
Customs and Duty charges are Country-specific and the responsibility of the buyer. It is the customer’s responsibility to be aware of and pay for any taxes or duties that are due on their order. JDWOLF Pipes cannot and will not be liable for any taxes or duties. If you refuse delivery of the package, it may or may not get sent back to us (we have no way to control this). For any details feel free to ask us.
Shipping cost
SHIPPING FEE $10+ worldwide and every customer is notified with tracking information.
Returns Policy
What if the pipe is damaged in transit? Please contact us via email immediately upon receipt of the damaged package and send us pictures of the damage. We will then decide on the best action to take to ensure that you receive your replacement goods quickly and safely. This will not affect your statutory rights.
What if I am not satisfied with the goods I received?
If for any reason you are dissatisfied with the products you have received please contact us by e-mail immediately upon receipt of your order, and describe the problem with the goods received. We operate a flexible and customer-friendly returns policy but do require that the complaint is received and the goods returned within 7 days from receipt of goods (pipes have to be unsmoked and with the original packaging). After receiving the returned package, the money will be refunded to you. The cost of returning the package is paid by the buyer.
Data Protection
JDWOLF Pipes will take all reasonable precautions to keep your order and payment details secure. We will not give any information you provide to send the package to anyone or use it for any other purpose.