Eligibility for Returns and Exchanges
- Items can be returned or exchanged within 7 days of delivery.
- Products must be in their original condition, in its original packaging & non smoked.
How to Initiate a Return or Exchange
- Contact us at “jdwolfcustompipes@gmail.com” to initiate a return or exchange.
- Provide your order number and a brief explanation of the reason for the return or exchange.
- We will provide you with detailed instructions and a return shipping label, if applicable.
Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
- For all other returns, customers are responsible for the return shipping costs.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
Exchanges
- If you need a different size, color, or item, we will process an exchange once the original item has been returned.
- Exchanges are subject to product availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at “jdwolfcustompipes@gmail.com”
- We will provide a replacement or a full refund, depending on your preference.
Contact Us If you have any questions or concerns regarding our shipping, return, or exchange policies, please do not hesitate to contact us “jdwolfcustompipes@gmail.com”
Thank you for shopping with us!